Privacy Policy

We respect your privacy and are committed to protecting your personal information. Any data collected—such as your name, contact details, and transaction records—will be used solely for processing orders, shipping, and improving our services. We do not sell or share your information with third parties except as required by law or for shipment fulfillment. Your data is stored securely, and you can request deletion or correction at any time by contacting us.

Refund Policy

Our export business strives for complete customer satisfaction. Refunds are considered in the case of significant product defects or shipping errors. To request a refund, please contact us within 7 days of receiving your order, providing photographic evidence of any defects or issues. Refunds are processed after inspection and approval. Shipping charges are non-refundable. No refunds are available for products damaged due to customer mishandling or upon changes of mind.

Shipping Policy

• Shipping Terms: We offer shipping under FOB (Free on Board) and CIF (Cost, Insurance, and Freight) Incoterms.
• FOB: The buyer assumes responsibility and risk once goods are loaded on the shipping vessel.
• CIF: We manage freight and insurance until the goods reach the destination port; the buyer assumes responsibility after arrival.
• Dispatch: Orders are shipped after receipt of the advance payment and as per agreed schedules.
• Tracking: Bill of Lading and tracking information will be provided after shipment.
• Delays: While we strive to meet delivery timelines, unforeseen circumstances such as customs delays or natural events may impact shipment timing.